Returns

Introduction

At Eden Collection, we take pride in the quality of our craftsmanship and want you to love what you ordered. If you are not completely satisfied with your purchase, we are here to help. Please read the following Return & Refund Policy carefully to understand your rights and the procedures for returning products purchased from us.

Return Eligibility & Windows

We accept returns for full-priced, ready-made items under the following conditions:

Timeframe: You must initiate your return within 5 days of receiving your order.

Condition: Items must be unworn, unused, unwashed, and in their original resaleable condition with all tags, labels, and hygiene seals attached.

Packaging: Items must be returned in their original packaging, including branded boxes, dust bags, or protective casings.

Proof of Purchase: A valid order number, receipt, or proof of purchase is required for all return requests.

Non-Returnable Items

To maintain quality and hygiene standards, the following items cannot be returned or refunded unless they arrive damaged or defective.

Custom & Made-to-Order Products: Any item that has been customized, engraved, personalized, or crafted to individual measurements.

Worn Products: Products showing signs of wear, damage, alteration, or use will not be accepted. Items must be returned in their original unworn condition.

How to Initiate a Return

To start a return, please follow the steps below:

Contact Us: Email our Customer Experience team at info@edencollection.com within your eligible return window. Please include your Order Number, the item(s) you wish to return, and the reason for the return.

Ship Your Item: Pack your item securely in its original packaging. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as Eden Collection cannot be held responsible for return packages lost or damaged during transit.

Exchanges & Replacements

Sizing or Color Exchanges: If you require a different size or color for a ready-made item, please initiate a standard return and place a new order through our website to ensure the replacement item remains available.

Damaged or Defective Goods: Every product undergoes strict quality control before dispatch. If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery and provide clear photographs of the issue. We will arrange a replacement or issue a full refund at no additional cost.

Refunds & Processing Times

Inspection: Once your returned package reaches our warehouse, please allow up to 3 business days for our quality team to inspect the returned item(s).

Approval & Credit: If your return is approved, your refund will automatically be processed to your original payment method.

Bank Processing: Depending on your financial institution, refunds may take up to 10 business days to appear in your account after processing.

Shipping Costs & Restocking Fees

Return Shipping: Customers are responsible for return shipping costs for standard change-of-mind returns.

Original Shipping Fees: Shipping charges paid during checkout are non-refundable unless the return is the result of an error on our part, such as receiving a faulty or incorrect item.

Order Cancellations

Ready-Made Orders: Orders may be cancelled within 24 hours of placement, provided they have not already been dispatched. Once shipped, orders must follow the standard return process after delivery.

Custom Orders: As custom pieces enter production immediately, they cannot be modified or cancelled once production has begun.